Experience the Difference with Atlantic Window Warehouse
At Custom Overhead Door & Gate, we have been serving the Raleigh, Greenville, Greensboro, and Fayetteville, North Carolina areas since 1989. Our team of experts has been dedicated to providing quality products and exceptional service to our customers. We offer a wide range of residential and commercial garage doors, operators, and gate systems to fit your needs.
Our Commitment
At Custom Overhead Door & Gate, we believe in providing a hassle-free customer experience. We promise to do what we say we will do, when we say we will do it, at the price we quoted you. We understand that our customers are our highest priority and we strive to provide technical advice and troubleshooting over the phone to avoid unnecessary trips at your expense.
Our Expertise
Our trained staff has extensive knowledge in the industry and is dedicated to providing you with the best possible service. Whether you need to repair a small door on an outbuilding or replace the doors on an airplane hangar, we have the products and skilled technicians to complete the job quickly and efficiently.
Our Products
We offer a wide range of residential and commercial garage doors, including Clopay residential garage door models. Our products include faux wood and traditional wooden garage doors, carriage house doors, and walk-through garage doors. We also offer insulated steel doors, which are energy-efficient and growing in popularity.
Expert Repair and Service
Our garage door repair and service professionals can assist you through the entire process of choosing the right garage door for your home. From weighing your style options to helping you understand the differences between door quality and performance, we are here to guide you every step of the way.
Specialty Products and Accessories
We also offer a range of specialty products and accessories, including dock lift equipment, commercial service, and smoke shield gate and access control. Our knowledgeable staff can help you choose the right products and solutions for your specific needs.
Service Areas
We serve the following areas:
- Raleigh: 830 S New Hope Rd, Raleigh, NC 27610
- Greensboro: 3518 Associate Dr, Greensboro, NC 27405
- Greenville: 4789 NC-33, Greenville, NC 27858
- Fayetteville: 250 Tolar St, Fayetteville, NC 28306
We look forward to serving you and helping you find the perfect garage door solution for your home or business.
Overall Experience with Custom Door & Gate
Professionalism and Quality of Service
The company has been praised for its professionalism, with one reviewer stating that it is the most professional company they've ever dealt with. The service techs, Steven and Yoshi, were commended for their educational approach to resolving a door issue and even brought donuts to the service appointment.
Issues with Gate Repair
However, several reviewers have experienced issues with gate repair services. One reviewer had a temporary fix done, but was left waiting for weeks for the completion of the job, with multiple requests for a completion date resulting in extensions and excuses about lack of personnel. Another reviewer had a poor experience with a technician named Peter, who failed to show up for multiple appointments, provided a quote that didn't seem to address the problem, and was suspected of being dishonest and lazy.
Communication and Accountability
Some reviewers have criticized the company's communication and accountability. One reviewer was sent invoices before the job was completed, and when they replied that they would pay when the job was done, they received a threatening invoice saying they would be reported to a collection agency. Another reviewer was disappointed with the lack of follow-through and communication from the company, with no one in management calling them back.
Recommendations and Ratings
The company has received both positive and negative reviews, with some reviewers highly recommending the company and others warning potential customers to beware. The ratings range from 1 to 5 stars, with some reviewers praising the company's professionalism and quality of service, while others have experienced poor communication, lack of accountability, and unsatisfactory service.
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