At Bergy Door & Window Co., we're dedicated to providing exceptional products and services to our valued customers. With over 50 years of experience in the industry, we've built a reputation for quality, reliability, and dedication to excellence.
Our History
Our story began in 1948 when Harold Bergstrom, our founder, realized the importance of efficiency in door hanging. He built a wooden door-hanging machine in 1953, marking the birth of Bergy Door Company. Over the years, we've expanded our services to include windows, commercial doors, and hardware, becoming one of the leading dealers of industry-leading manufacturers.
Our Mission
Our mission is to provide the absolute best value in quality products and old-fashioned service. We pride ourselves on our friendly sales staff, who will guide you through our vast selection of products and provide expert knowledge to help you make informed decisions. We're committed to being the best, and we're dedicated to helping our customers achieve their goals.
Our Services
We offer a wide range of services, including residential and commercial doors, windows, and hardware. Our residential division specializes in providing top-quality doors, windows, and hardware for homeowners, builders, and contractors. Our commercial division, with over 15 years of experience, provides expert assistance in architectural and commercial project scheduling, ensuring a seamless experience for our clients.
Our window department offers a variety of styles and brands, including Sierra Pacific, Milgard, Cascade, and All Weather. We're committed to helping you find the perfect solution for your home or office, and our knowledgeable staff is always available to answer questions and provide guidance.
Our Commitment
At Bergy Door & Window Co., we're committed to being the best. We're dedicated to providing exceptional products and services, and we strive to exceed our customers' expectations. Our goal is to build long-lasting relationships, and we're proud to have served the community for over 50 years.
Poor Customer Service and Unreliability
Several reviewers experienced poor customer service, with some reporting that their calls were not returned, and they were left with unanswered messages. Others had to wait for extended periods to receive their orders, only to be told that there were delays or issues with their orders.
Product Quality Issues
Some reviewers reported receiving flawed or incorrect products, with one reviewer stating that four out of nine doors delivered were defective. Another reviewer reported that their custom doors were not completed on schedule and had issues that the company was unwilling to resolve.
Positive Experiences
On the other hand, some reviewers had positive experiences with Bergy Door, with one reviewer praising the helpful and friendly staff, and another reviewer stating that the company was a one-stop shop for all their door needs.
Communication Issues
Several reviewers reported communication issues with the company, including being given incorrect information, being told that items were backordered, and experiencing difficulties in getting updates on their orders.
Negative Reviews Outweigh Positive Ones
Unfortunately, the negative reviews far outweigh the positive ones, suggesting that the company has significant issues with customer service, product quality, and communication.
